LENS 06 / CONTEXT LENS
Accessibility crosses contexts
Test the complete task across devices, literacy, language, assistive technology, and setting.
Accessibility is not one universal mode. A workflow may be technically conformant and still fail because of language, device sharing, noise, privacy, cognitive load, or the physical conditions of use.
FIELD QUESTIONS
What to ask
- Which devices and assistive tools are actually available?
- Can a person understand uncertainty and recover from an error?
- Does the task require private audio, a large screen, or sustained attention?
- Who is excluded by the default input and output mode?
EVIDENCE SIGNALS
What good evidence looks like
- The complete task works with keyboard and screen reader paths.
- Plain-language states explain uncertainty and recovery.
- Alternate input and output paths preserve the same authority.
FAILURE MODES
What can disappear
- An alternate mode omits evidence or approval controls.
- Shared devices expose private work.
- A person cannot identify or recover from an AI error.
FIELD EXERCISE
Run this next
- Observe the complete task in its real setting.
- Test one alternate input and output path.
- Record where authority, evidence, or recovery disappears.